Cancellations & Refund Policy
Transparent. Simple.
The Shop Social Lounge (Body Shop Night Club, LLC) is committed to clear, fair policies for memberships and event tickets. Please review before purchasing.
Memberships
- Non-refundable once activated. No refunds or credits after activation.
- Recurring memberships: You are responsible for canceling prior to renewal to avoid additional charges.
Event Tickets
- Refund window: Refundable up to 30 days before the event, (sold out events receive an in-house credit. Email hello@bodyshoppittsburgh.com.
- Within 30 days: Non-refundable, but may be issued as an account credit usable for up to 120 days.
- No-shows: Not eligible for refunds or credits.
Event changes: If an event is canceled or postponed, we’ll email/text instructions. Follow those steps to receive any offered exchange or refund.
Processing Time
Approved refunds are issued to the original form of payment within 7–10 business days (bank/processor dependent).
How to Request a Cancellation or Refund
Email hello@bodyshoppittsburgh.com with your full name, order/confirmation number, event name/date, and reason for your request.
Exceptions & Non-Refundable Items
- Memberships after activation.
- Event tickets within 30 days of the event (credit may apply as noted above).
By completing a purchase, you acknowledge you’ve read and agree to this policy.
Last updated: September 23, 2025
